Customer Service Is Our #1 Priority
We are proud to announce that Weinkauf Plumbing & Heating was recently featured by the Alpena Area Chamber of Commerce for our customer service. The Chamber awarded us a certificate of recognition. Weinkauf always makes our work with customers our top priority, so we are happy to see that being noticed.
Why Is Customer Service So Important?
At Weinkauf we work with our team of service professionals to hone their customer service skills. Our goal is to exceed your expectations for service. This is important because even though we sell products like furnaces, hot water heaters, and toilets, it’s really the installation and maintenance of those products that makes a difference to your comfort. You invite us into your homes and businesses to do our work, and we want to make that a pleasant and rewarding experience for you. In order to do that effectively we have focused on the following:
Listening – Before we start work, it’s our goal to listen and understand what the problem is and the limitations you may have in solving it so we can recommend appropriate and affordable solutions.
Responsiveness – Emergencies happen. In fact, any furnace or plumbing failure will feel like an emergency pretty quickly. Our emergency number is 989-354-5427. Don’t hesitate to call! We are ready to quickly address your plumbing or HVAC problem so you can go back to living your life without that added stress.
Proactivity – We consider it part of the job to anticipate our customers’ needs if possible and take steps to prevent issues from arising in the first place. This often means recommending additional products or maintenance to stop a problem from becoming a problem.
Consistent Service – All of our customers are valued customers and receive the same high standard of care.
To meet these goals for service we train our staff, providing them with the knowledge, skills, and tools they need to effectively handle customer concerns. We also focus on feedback and continuous improvement, developing our team’s skills and abilities.
Many of our customers have noticed our customer service efforts and left reviews for us on our Google profile. If you’re unsure of who to call to fix your clogged sink or broken air conditioner, take some time to read the reviews there from over a hundred satisfied customers.
Weinkauf services all existing HVAC and plumbing products as well as the ones we sell and install. Call us anytime with questions – our service vans are stocked and ready to roll. We want to be your choice for plumbing and heating professionals in the greater Alpena, Michigan area which is why we make customer service such a high priority.
